Refund Policy

SHIPPING POLICY

Products usually ship within 2-3 days after order is complete. Our current shipping method is the United Postal  Service; depending on the products, you will be given an option of First Class Mail (products under 13 ounces), or Priority Mail ( products over 14 ounces). 

REFUNDS & RETURN POLICY 

If you are not happy with your purchase, we will accept a return of an unused product within 30 days. Once we receive the returned item, Her For Her will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). The return process is easy and is done with a click of a button. Once an order has been placed, you will have access to a personalized customer dashboard that lists each order by date.

TO START THE PROCESS;

  1. Click on the order number
  2. Chose item to be returned
  3. Click the return button
  4. Fill out Return Form
  5. Once the Return Form has been approved, and the product has been received by Her For Her, a refund will be issued back to the original means of payment.

RETURN EXPECTATIONS

  • Please allow 1-2 weeks for your return to be processed.
  • Discounted items are not eligible for a return.
  • Returned items must be delivered to us unused, in original packaging, and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
  • We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return

NON-RETURNABLE ITEMS:

  • Gift cards
  • Downloadable  products
  • Some health and personal care items

SHIPPING RETURNS

To return your product, you should ship your product to 18 Oak Street, # 684, Brentwood, Ca 94513. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?

Contact us at RETURNS@HERFORHER.NET for questions related to refunds and returns.